Privacy Policy

This policy explains what personal information Shine Internet Ltd collects when you use this website or get in touch with us, why we collect it, who we share it with and what your rights are. We keep it short and in plain English.

Who we are

Shine Internet Ltd is the “controller” of your personal information, which means we decide how it is used and are responsible for looking after it. We are registered in England and Wales, company number 06933093, at 4 Dunley Road, Stourport-on-Severn, Worcestershire DY13 0AX. We are registered with the Information Commissioner’s Office (ICO), registration number ZB189001.

What we collect

When you contact us

If you fill in one of our forms, email us or call us, we collect what you give us. That is usually your name, email address, phone number, your website address and your message. When you request our free website checklist or website review, we collect the details you enter on that form.

When you browse the site

Only if you accept analytics cookies, Google Analytics and Microsoft Clarity collect anonymous information about your visit: the pages you view, how you move around them, roughly where you are (town or region), and your device and browser type. We use this to see what is working and improve the site. It is not used to identify you. See our Cookie Policy for details, and to change your choice.

Like almost every website, standard technical logs (such as IP address and time of visit) are kept for security and to keep the site running.

How we use it, and why we’re allowed to

UK data protection law says we need a lawful reason (a “lawful basis”) for each use of your information:

• Replying to your enquiry, preparing a quote or sending what you asked for (such as the checklist or a website review): because you have asked us to, before any contract (“steps at your request”), and our legitimate interest in answering enquiries.
• Carrying out work for you as a client: to perform our contract with you.
• Keeping business and accounting records: to meet our legal obligations.
• Site analytics (Google Analytics and Microsoft Clarity): only with your consent, which you can withdraw at any time.
• Keeping the site secure: our legitimate interest in protecting the site and our visitors.

We will never sell your information, and we will not add you to a mailing list unless you have asked to be on it.

Who we share it with

We only share your information with trusted services that help us run the business, and only as much as they need:

• Jotform: runs our online forms and stores what you submit.
• Google (Google Analytics): site statistics, only with your consent.
• Microsoft (Clarity): site statistics, only with your consent.
• Other IT service providers that help us run our website and business.

We may also share information if the law requires us to.

Transfers outside the UK

Some of these providers may store or process information outside the UK, including in the EU and the USA. Where that happens, the transfer is protected by safeguards recognised under UK law, such as the UK–US data bridge or standard contractual clauses.

How long we keep it

• Enquiries that don’t lead to work: deleted within 2 years of our last contact.
• Client records: kept for 6 years after our work ends, as needed for tax and accounting.
• Analytics data: kept by Google Analytics for up to 14 months and by Microsoft Clarity for up to 13 months, then deleted automatically.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that is wrong;
• ask us to delete your information;
• object to, or ask us to limit, how we use it;
• ask for your information in a format you can take elsewhere;
• withdraw your consent at any time, where we rely on it (for analytics, use the Cookie Settings link at the bottom of any page).

To use any of these rights, email info@shineinternet.co.uk. It is free, and we will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated 28 September 2026.

Contact

Shine Internet Ltd
4 Dunley Road, Stourport-on-Severn, Worcestershire DY13 0AX
info@shineinternet.co.uk
01299 879491